Businesses that require that all decisions be made by the upper management or owner are slow to respond to customers needs, market changes and emergency situations. This can destroy a business! Your staff are your boots on the ground and often know more about the customers needs. You discourage employees from giving you feedback and making suggestions when you micromanage and/or do not empower them to make decisions. You trusted them enough to hire them; now delegate to them the appropriate tasks. This will show you who has potential for the future. The other benefit of delegating is that it will free your time to work on growing your business and not be tied down with day to day issues.